https:// app.blackbitbrain.com /console/analytics/roi
ROI · last 30 days · Tenant bbb-internal
UTC 14:32:08 Hours saved
1,847
+18% vs last month
FTE equivalent
11.3
across 15 departments
Replacement cost
$84K
GCC senior-specialist rates
Net ROI
28×
vs Growth tier subscription
Time saved · per department
- Customer Care 412h 2.5 FTE
- Brand & Content 287h 1.7 FTE
- Marketing 224h 1.4 FTE
- Legal 198h 1.2 FTE
- Engineering 174h 1.1 FTE
- Finance 156h 1 FTE
- Security 142h 0.9 FTE
- Research 98h 0.6 FTE
- HR 82h 0.5 FTE
- Other (6 depts) 74h 0.4 FTE
Outcomes · last 30d
1,284
Outbound messages posted
347
Complaint cases resolved
98.2%
P1 SLA hit rate
156
Errors prevented (pre-flight)
Cost vs subscription
Replacement cost $84,000
BBB Growth tier −$2,990
Net value / mo $81,010
ROI multiple computed against listed subscription only. Excludes engineering hours saved on integrations + audit prep.